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Terms & Conditions

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Terms & Conditions



1.    By using of software you are agreeing to our Terms and Conditions.


2.    YOU MUST COMPLETE THE ‘MY INFORMATION’ SECTION IN FULL TO VALIDATE YOUR INSURANCE with us. If there is a change in your PERMISSIONS AND STATEMENTS, you must inform the agency in writing. Failure to complete any of these steps may invalidate an insurance claim.


3.    The client shall not, other than through Home Pet People, engage any of the agency’s sitters to provide house and pet sitting services. In the event of breach of this condition the client shall indemnify Home Pet People against all loss and expense suffered by Home Pet People in consequence of the breach. The agency will be entitled to a fee equal to ten times the remuneration paid by the client to the agency.



4.    We can only contract our sitters to remain on your premises for 20 out of the 24 hours. Refer to banding and rates guidelines for full costs. Most sitters will choose to be on your premises for longer than 20 hours, but we cannot contract them to do so unless you pay for extra time. The sitters will not leave the premises for more than 4 hours per day.


5.    Clients must ensure they have completed and returned the necessary paperwork to the sitters before the commencement of the service.


6.    Some of our sitters are prepared to work during the Christmas and New Year period. In this case the sitting fee is charged at double rate for Christmas Day, Boxing Day and New Year’s Day. Easter, Spring and August Bank Holidays carry a £10 supplement.



Loss of the agency fee, unless the cancellation is made earlier than 14 days prior to the commencement of the booking. In this case the agency fee will be held in credit against future bookings, less 50% administration charge.

If a booking is cancelled within 7 days of the start date, we recommend that you pay your sitter 20% of the total sitting fee. While the agency leaves this up to client discretion, recognition of their commitment is appreciated.


8.    Should a sitter be taken ill or for any reason is not able to complete the assignment, the agency will use its best endeavours to make alternative arrangements. On occasion, this may be at an additional mileage or sitting fee. We will not charge additional agency fees. If this is not possible, the agency does not accept responsibility for any losses incurred. 



Services should be booked as far in advance as possible. Whilst we may be able to accept last minute bookings, if less than 48 hours’ notice is given for the cancellation of a dog walking or home visiting service a 50% charge will be added to your account. 

Should you require a service over Christmas and Easter bank holidays the rate will be double. All other bank holidays are one and a half times the normal rate. 

Clients must ensure they have completed and returned the necessary paperwork to the sitters before the commencement of the service.



We make every effort to maintain high standards of integrity and reliability among our sitters and to provide a suitable sitter in accordance with the booking. However, we cannot accept liability to the client other than for loss or damage to property or injury to a pet resulting from our negligence. Our liability to the client for loss or damage to property shall not exceed £5 million and injury to pets shall not exceed £25,000.00. Clients must also ensure that they have completed and returned the necessary paperwork to their sitter in order to validate insurance. Our policy can be supplied upon request.


11. GDPR – General Data Protection Regulations, effective from 25th May 2018.

By using our portal you give your permission for the use of your personal data, which is protected by Home Pet People as and when appropriate, is shared only between Home Pet People client and sitter.

You must notify the sitter of the use and location of any CCTV or monitoring equipment prior to the commencement of a sit. 

Reliable, experienced and
mature home sitters

Competitive rates
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Security and peace of mind that your home is safe

A comprehensive pre-visit with one of our trusted home sitters

By booking with an agency you are guaranteed cover should there be any last minute changes

Your pets will be kept in their routine and the detail of their care routine followed

Public liability / third party insurance policy covering our clients' homes for up to £5,000,000

Our home sitters have a vigorous screening and training programme. Unlike other agencies, we know every member of staff on a one-to-one basis.